return policy

RETURN POLICY

The Ponce & Benzo Sucr, CA Finished Product Return Policy is as follows:

Objective: This policy establishes the criteria for the proper management of activities related to the returns of finished products by customers and consumers nationwide.

Scope: This policy covers returns of Finished Product belonging to the Ponce & Benzo Sucr, CA portfolio of clients and consumers nationwide.

WHEREAS .

Definitions:

Return: Documented process that evidences the return of a merchandise to the warehouses of the company responsible for the distribution.

Unexpired Product: Those products that are in good or bad condition before reaching the expiration date.

Rejection: Process by which a customer makes it clear that they do not accept or tolerate a certain amount of finished product.

General Policy: 

1. Ponce & Benzo Sucr CA has as a Quality Policy, marketing brands that satisfy the demands of clients and consumers with products of optimum quality. Consequently, Ponce & Benzo Sucr CA is responsible for any product that does not meet the Quality specifications.

2. The organization Ponce & Benzo Sucr C. , guarantees that every marketed product is identified with its manufacturing batch, thus certifying that in case of problems or returns, the traceability of the products is fully identified.

3. The sale and dispatch of finished products are final, however, any request by the client for the concept of returns, will be considered only if it meets the following conditions:

to. At the time of receiving the merchandise, the client must verify with the dispatch company, directly with the carrier, that there are no dents, breaks or violations. If the packaging is intact, the staff does not expect revisions, regardless of this, they must indicate to the staff that they need to review the content in their presence to verify that there is no lost material, partial theft or change of content. In the event of lost material, partial theft or change of content, you must not accept the merchandise and must leave the observation in the carrier's guide and in the POD proof of delivery that does not accept the dispatch for lost material, partial subtraction or change of content . You must immediately proceed with your claim, through the following communication channels:

• Whatsapp: 04242863822
• Email: Pedidos@ponce-benzo.com

b. In the event that the client accepts the merchandise, he would be accepting that there is no lost material, partial theft or change of content. In turn, I would be accepting that I review the information on the invoice and it was contrasted with the merchandise (product, quantity, batch number, price, tax information, etc.) and the shipping guide.

c. The customer has a maximum of 24 business hours after receiving the merchandise to notify Ponce & Benzo Sucr, CA to formally make the return for the item in poor condition. After this period, Ponce & Benzo Sucr CA confirms the receipt of the invoiced products.

d. In case of rejection or return, you have 3 business days to take the products to the closest office of the carrier (https://zoom.red/consulta-de-oficinas-personas/) and they must be returned in their presentation original with its box and corrugated.

4. Returns for non-conformity are considered when:

- Product not expired.

- Damages attributable to the organization Ponce & Benzo Sucr CA

5. To return a product, the customer must take it to the nearest ZOOM office and request that it be sent to the Ponce & Benzo locker, in addition, they must notify that they have already made the return and that they are on their way to the locker.

6. The client has the option of notifying the organization of a return under the following concepts: product close to expiration or non-conformity, through customer service. It is suggested that the client have on hand the invoice in which he placed the observation.

7. Evidence :

The evidences of the return process are:

1. Number of order
2. ZOOM Guide.
3. Bill.
4. Images that support the reason for the return.

Restrictions and limitations: The only carrier authorized by the organization Ponce & Benzo Sucr, CA, to transfer the return of the finished product from the customer's location to the locker is: ZOOM

- No returns will be accepted by customers of products not invoiced by the organization Ponce & Benzo Sucr, CA

- The organization Ponce & Benzo Sucr, CA will not destroy products belonging to other companies.

SHIPPING POLICY

We adhere to the internal policies of the company that provides us with the shipping service: ZOOM